Usability & UX Foundation Seminar

Kursnummer:  UA1005

Why this course? Content
  • You are with the Usability Academy. Over 2000 UX professionals & alumni of the Usability Academy speak for themselves.
  • You want to know whether Usability & UX are topics for you.
  • Digital transformation & UX - what do the concepts have to do with each other?
  • Get to know Usability & User Experience with lots of exercises
  • Scenario, Persona, User Journey Map, Storyboard, Wireframe, Use Case, TouchDesign, Mobile Design are the terms you will know after the training.
  • Know the Human Centered Design process and the differences and similarities to Lean UX, Design Thinking.
  • Learn Usability Testing from the experts in practical examples and exercises.
  • We are ISO 9001 & AZAV certified.
  • Certified quality and nationally accredited training provider
  • Free courses with Bildungsgutschein from Arbeitsagentur / Jobcenter
Target audience

Anyone who would like to get a taste of digital transformation

Course Fee

1395,-€ plus VAT. 

+ Voucher with value of 200,- Euro for UA1100 Usability & UX Expert CPUX-F

Format
  • 4 half days part-time or 2 days full-time or 4 x evenings, or weekend 24h Flex Seminars
  • LIVE ONLINE V-Classroom-XL Seminar
  • Inhouse training on request
  • 10 participants maximum

Content Usability & UX Expert CPUX-F

  • CPUX-F Foundation Level

  • CPUX-UT Usability Testing & Evlauation

  • CPUX-UR User Requirements Engineering Intensiv

  • CPUX-DS Design Solutions Intensiv

M01. CPUX-F Human Centered Design - Usability & User Experience
01. Human Centered Design Prozess nach ISO 9241-210:2010
  • Verstehen der wesentlichen Elemente der menschzentrierten Gestaltung
  • 6 Grundsätze Menschzentrierter Gestaltung
  • Einbeziehen von Benutzern
  • Iteration basierend auf häufiger Usability-Evaluierung
  • Ansprechen der gesamten User Experience
  • Verstehen der Aktivitäten der menschzentrierten Gestaltung und ihrer
    Wechselbeziehungen
  • Verstehen des Zwecks der Ergebnisse jeder Aktivität der menschzentrierten
    Gestaltung
  • Menschzentrierte Qualität
08. Human-Centered-Design-Reife
  • Reifegradmodell & Reifegrad bestimmen
  • Massnahmen zur Verbesserung des Reifegrads
  • Andere Reifegradmodelle, UX Reifegrad, UX Maturity & UX Strategy
 Praktische Übungen: 
  • Einfache Beispiele von Benutzungsschnittstellen, die wesentliche Merkmale von Usability veranschaulichen
  • Vorstellung der CPUX-F Zertifizierung
02. Usability & User Experience nach ISO 9241-11:2018 
Menschzentrierte Qualität
  • Usability & User Experience
  • Unterschied zwischen Usability und User Experience
  • Effektivität, Effizienz, Zufriedenstellung
  • Interaktives System, Benutzer-System-Interaktion,
    Benutzungsschnittstelle und User Interface Element
  • Barrierefreiheit & Unterstützungstechnologien
  • Vermeidung von Schäden durch die Benutzung
Praktische Übungen: 

Einfache Beispiele von Benutzungsschnittstellen, die wesentliche Merkmale von Usability veranschaulichen

  • Effektiv und weniger effektiv
  • Effizient und weniger effizient

 

M02. CPUX-F -Understand and specify the context of uses - Usability Evaluation & Testing
04. Understand and specify the context of use
  • elements of context of use
  • user, primary, secondary and indirect users and stakeholder, user group profile
  • goal, task, environment, resource
  • context of use analysis and how to conduct it
  • focus group, observation, contextual interview
  • as-is scenario
  • persona
  • task model
  • user journey map
  • touchpoints

Practical exercises:

Brainstorming - participants think about users, tasks, resources and environment and write them down on post-it notes


07 Evaluate the designs against user requirements
  • Usability evaluation in human-centred design
  • key differences between usability tests, usability inspections and user surveys for usability evaluation
  • understand why interviews and focus groups are unsuitable for usability evaluation

Usability Test

  • the main activities in a usability test
  • unmoderated usability test
  • how to prepare a usability test
  • usability test guide
  • usability test task
  • recruiting of test participants
  • activities in a usability test session
  • Briefing, pre-test interview, moderation and post-test interview
  • usability test report
  • usability problem & positive finding
  • ratings used for usability findings
  • responsibilities in a usability test
  • Moderator, note-taker, observer and usability test participant

Usability inspections and user surveys

  • usability inspection
  • how and why a user survey is used for usability evaluation


Practical exercises:

  • Getting to know a tool for unmoderated / crowd usability tests with video recording (e.g. Rapidusertests)
  • Formulating test items for a usability test with video recording

 

M03. CPUX-F - User Needs & User Requirements - Design Solutions

05. Specify the user requirements

  • User Need / User Requirement
  • Relationship between User Need / User Requirement
  • Difference between market, organisational and user requirements
  • Qualitative and quantitative user requirements
  • Acceptance criteria

Practical exercises:

  • Identifying User Needs - What does the user really need?


06. Design solutions that meet user requirements

06.1 Design process and deliverables

  • Iterative design process
  • task models for design 
  • use scenario & storyboard
  • user system interaction
  • information architecture and navigation structure
  • card sorting
  • prototypes and wireframes
  • low-fidelity prototype and high-fidelity prototype
  • user assistance
  • user interface specification
  • ethical design & sustainable design

06.2 Guidance for user interface design

  • Interaction principles ISO 9241-110:2020
  • Nielsen Heuristics
  • Mental Model & Affordance
  • User Interface Guideline and Style Guide
  • Design Patterns & Stylguides

Practical exercises:

  • Formulating usage scenarios using a mobile app / tablet app as an example

 

M04. CPUX-UT I - Introduction to Advanced Usability Evaluation & Usability Inspection

01. Usability Inspection

  • Overview Usability Testing & Evaluation - Evaluation Methods
  • Most important usability evaluation methods
  • Selection criteria for Inspection methods
  • Inspection methods - Expert Review, Heuristic Evaluation, Usability Inspection, Cognitive Walkthrough
  • Classification of the evaluation methods in usability engineering

Practical exercises:

  • Carrying out usability inspections at expert level with interaction principles, design rules and sytleguides.

M05. CPUX-UT II - Usability Test - Planning, Preparation , Conduct Usability Test Sessions

02. Prepare Usability Test

  • Select Method - Determine the test method
  • Develop a usability test plan
  • Create Usability Test Script
  • Formulate Usability test tasks
  • Formulate Pre- / Post Conditions
  • Formulate Success Criteria
  • Typical problems in usability test tasks
  • Conduct pilot test session
  • Recruit test participants

03. Conduct usability test sessions 

  • Prepare usability test session
  • Formalities for conducting the test
  • Briefing 
  • Pre-session interview
  • Moderation
  • Post-Session Interview
  • Moderation guidelines
  • Typical problems in moderation


Practical exercises:

  • Creating a test plan
  • Recruiting test participants
  • Preparing a usability test
  • Conducting a pilot test session and iteratively improving the test script
  • Conducting and moderating a usability test sessions

M06. CPUX-UT III - Usability Evaluation Report

04. Cluster and rate findings

  • Evaluate usability test sessions
  • Categorise and prioritise findings
  • Conduct a KJ workshop

05. Documents findings

  • Describe and document findings

Practical exercises:

  • Extract and describe findings
  • Conducting a KJ workshop
  • Writing a usability test report

M07 CPUX-UR I - Context of Use Analysis - User Needs & User Requirements - Design Thinking

Analyse and define the context of use

  • Plan and carry out context of use analysis
  • Collect and document context of use information
  • Plan, prepare and conduct interview, observation, focus group

Practical exercises:

  • Conduct interviews
  • Develop and describe persona
  • Analyse and document task models
  • Identify and describe Information models
  • Identify and describe task objects and their attributes
  • Identify and describe scenarios as is 

 

Define User Requirements

  • Identify user needs in context of use information
  • Derive User Requirements from needs and structure them
  • Consolidate User Requirements
  • Work products and roles
  • Design Thinking & Human Centered Design


Practical exercises:

  • Derive user needs from context of use information
  • Formulate User Needs & User Requirements
  • Prioritize User Requirements
M08. CPUX-DS I - Design Solutions - Use Scenario, Interaction Specification,

Design activities Overview - Early design - First drafts - Refined design

  • Iterative Design & Formatve Evaluations & Overall User Experience
  • Use scenarios
  • Interaction specification with user - System interaction details
  • Create task models for design
  • Task-related operation to achieve user goals
  • Identify and describe task objects

Practical exercises:

  • Formulate Use Scenario
  • Designing task models for design

M09. CPUX-DS II - Design Solutions - Workflows, Wireframes, Prototypes, Navigation Structure

Interaction design - task-related interaction flows

  • Visualising interaction flows
  • User flows - Workflows
  • Wireframes & harmonisation of the interface
  • Enrich and structure task objects with "Core and Path" method
  • Information architecture, navigation structure
  • User Flows - Workflows
  • Low fidelity prototyping

Practical exercises:

  • Determine user interface design
  • Developing user flows
  • Developing wireframes
  • Prototyping
  • Carry out evaluations

M10. CPUX-DS III - Design Solutions - High Fidelity Prototypes - Styleguide -. Animations - Prototyping AXURE

Refined design

  • Create user interfaces by selecting, arranging, combining and defining the behaviour of user interface elements
  • behaviour of user interface elements
  • Appropriate use of user interface elements
  • Principles of information presentation
  • Mobile & Responsive Design
  • Touchscreen design
  • Voice interaction, gesture control
  • Basics of good design Advanced
  • Design laws, colours, font sizes and white space
  • Animations
  • Nudging
  • Introduction to AXURE
  • High Fidelity Prototyping with AXURE
  • Dynamic Panels
  • Mobile Prototyping
  • Implementing animations in AXURE


Practical exercises:

  • Prototyping
  • Creating a high-fidelity prototype
  • Implementing the interaction specification
  • Develop AXURE prototype, test with others
  • Carry out evaluations

P11. Certificate exams - CPUX-F + Usability & UX Expert

Exam "Certified Usability & UX Professional Foundation Level"

  • (Optional: please state when registering whether registration for the CPUX-F exam is desired).
  • Participants take the exam for the Certified Professional for Usability and User Experience Foundation Level.
  • The exam contains 40 multiple-choice questions.

Examination and certificate "Usability Academy - Usability & UX Expert

  • Examination to become a Usability & UX Expert
  • Online test with approx. 40 questions
    Multiple choice questions
  • Award of the Usability Academy certificate

Key Facts - Usability & User Experience (UX) Experte

  • DESCRIPTION

    • UA1100 Usability & UX Expert CPUX-F - 2 UX Certificates for your new job in the digital transformation.
    • 8000 "Certified Usability & User Experience Foundation Level" UX Professionals exist. Are you one of them?
    • Worldwide recognised CPUX-F certificate of the UXQB, developed by the professional association - UPA
    • Advanced Levels CPUX-UT - CPUX-UR - CPUX-DS
    • 3 Modules with Basics of Usability & User Expereince Foundation Level CPUX-F 
    • Human Centered Design according to ISO 9241-210 & differentiate between SCRUM / Agile - Lean UX and other approaches such as DDD
    • Usability & User Experience according to ISO 9241-11 
    • Human Centered Quality & UX Maturity
    • 3 Modules Advanced Usability Testing & Evlauation
    • Usability testing with video recording and REAL users
    • Heuristice Evaluation & Usability Inspection - using Heuristics & Interaction Principles
    • Conduct KJ Workshop and how to write Usability Evaluation Report
    • 1 Module Advanced User Requirement Engineering
    • User Requirements & User Needs - learn what are User Needs & Design Thinking Process
    • 3 Modules Advanced Design Solutions CPUX-DS
    • Develop Use Scenario & User System Interaction
    • Create workflow, wireframe and Low- High-Fidelity Prototypes
    • Create Axure Prototype 
    • More topics: Domain Driven Design, User Research, Business Model Canvas, Design Thinking, Persuasive Design & Principles Good Design
    • Practical exercises on all key methods - persona, scenario, wireframe, workflows, prototyping
    • Certified instructors - immediate LIVE answers to questions
    • Practical exercises with coaching for your own portfolio
    • LIVE ONLINE trainings with V-Classroom-XL
    • Join the digital transformation process
    • Prepare yourself for responsible participation in digitisation projects 

    Kurssprache/Languages:   952f6a7599e61b402c9f6ec47aea0737 Termine Deutsch  58dba3f5b201b303f8146d3eb87dd72c Dates English

  • LENGTH

    • 10 modules of 4 hours each
    • 10 half days, or 10 x evenings, or weekend 24h Flex Seminars or
    • 5 full days
    • 40 hours full of UX methods and concepts
    • 10 participants maximum - NO mass event - lots of time for individual questions
    • ONLINE V-Classroom-XL Seminar - Training & Workshop + Test + Certificate.
  • AUDIENCE

    • Start-ups / Web & Mobile Responsible
    • Product Manager 
    • User Interface Designers Web, Mobile, Tablet
    • Software Engineers & Developers 
    • Marketing, Web Usability, Conversion Rate Optimisation
    • Project Manager
    • Product Owner
    • Chapter Leads 
    • Software Architects
    • Quality managers
    • All Industries - Automotive, AI, Insurance, Finance, Defense, Logistics, Travel, and many more 
    • All those involved in development projects who have a say in the design of user interfaces for web, mobile, tablet solutions or other digital and non digital solutions
  • EXAM & CERTIFICATES

    Exam and certificate "Usability Academy - Usability & UX Expert

    • Examination of Usability & UX Expert
    • Online test with approx. 40 questions
    • Multiple choice questions as well as other question formats
    • Award of the Usability Academy certificate

     

    Certified Usability & UX Professional Foundation Level Examination

    • Participants take the Certified Professional for Usability and User Experience Foundation Level exam.
    • The exam contains 40 multiple-choice questions.

    • CPUX-F certification
    • The exam can take place remotely from home 75 minutes or 90 minutes for non-native speakers (ID Card required)
    • You need an undisturbed (home) workstation and a computer with webcam and microphone, stable internet connection and either Chrome, Firefox or Opera Browser.
    • We recommend that you do NOT take the exam right after the seminar, but on the following day or week.
    • Registration and payment either directly at Certible or on top of the course fee at the end of the registration process. 
    • If Certible: https://www.certible.com/register/ or: This email address is being protected from spambots. You need JavaScript enabled to view it. (please state your preferred date)

    CPUX-F certification exam: € 300,- plus VAT (option at the end of registration process)

  • PRICE

    Live Online Course: 2.395,- € * for self-payers & companies

    Recommended prerequisites: None - if you would like to use a Bildungsgutschein, please contact us. We will check the requirements together. Then we will take care of everything else for you.

    Live Onlinekurs: 2.395,- € * für Selbstzahler & Unternehmen

     

    Empfohlene Voraussetzung: Keine - wenn Du einen Bildungsgutschein einlösen möchtest, bitte melden. Wir prüfen gemeinsam die Voraussetzungen. Dann erledigen wir alles Weitere für Dich.


Kursinhalte - Usability & UX Foundation Seminar

  • Nutzungskontext analysieren

  • Personas, Ist-Szenarien spezifizieren

M01. Grundlagen Human Centered Design & Usability & UX
Human centered eckig01. Human Centered Design Prozess nach ISO 9241-210:2010
  • Verstehen der wesentlichen Elemente der menschzentrierten Gestaltung
  • 6 Grundsätze Menschzentrierter Gestaltung
  • Einbeziehen von Benutzern
  • Iteration basierend auf häufiger Usability-Evaluierung
  • Ansprechen der gesamten User Experience
  • Verstehen der Aktivitäten der menschzentrierten Gestaltung und ihrer
    Wechselbeziehungen
  • Verstehen des Zwecks der Ergebnisse jeder Aktivität der menschzentrierten
    Gestaltung
  • Menschzentrierte Qualität
08. Human-Centered-Design-Reife
  • Reifegradmodell & Reifegrad bestimmen
  • Massnahmen zur Verbesserung des Reifegrads
  • Andere Reifegradmodelle, UX Reifegrad, UX Maturity & UX Strategy
 Praktische Übungen: 
  • Einfache Beispiele von Benutzungsschnittstellen, die wesentliche Merkmale von Usability veranschaulichen
  • Vorstellung der CPUX-F Zertifizierung
02. Usability & User Experience nach ISO 9241-11:2018 
Menschzentrierte Qualität
  • Usability & User Experience
  • Unterschied zwischen Usability und User Experience
  • Effektivität, Effizienz, Zufriedenstellung
  • Interaktives System, Benutzer-System-Interaktion,
    Benutzungsschnittstelle und User Interface Element
  • Barrierefreiheit & Unterstützungstechnologien
  • Vermeidung von Schäden durch die Benutzung
Praktische Übungen: 

Einfache Beispiele von Benutzungsschnittstellen, die wesentliche Merkmale von Usability veranschaulichen

  • Effektiv und weniger effektiv
  • Effizient und weniger effizient
M02. Verstehen und Festlegen des Nutzungskontextes & Planung
03.  Planungsaktivitäten 
  • Planungsaktivitäten zur menschzentrierten  Gestaltung in einem Projekt
  • Menschzentrierte Qualitätsziele
04. Verstehen und Festlegen des Nutzungskontextes
  • Elemente des Nutzungskontextes
  • Aufgabenmodelle & Ziele
  • Benutzergruppen, Benutzergruppenprofile und Persona
  • Primäre Benutzer, sekundäre Benutzer, indirekte Benutzer
  • Ist-Szenarien versus Nutzungsszenarien (Soll-Szenarien)
  • Interview- und Beobachtungstechniken
  • User Journey Map
Praktische Übungen: 
  • Nutzungskontextbeschreibung 
  • Persona erstellen

M03. User Needs & Gestalten von Lösungen & Interaktionsdesign - Prototyping

05. Festlegen der Nutzungsanforderungen 

  • Erfordernis / User Need 
  • Anforderung / Marktanforderung / Orgasnisatorische Anforderung
  • Nutzungsanforderung vs. Stakeholderanforderungen
  • Qualitatitive / Quantitative Nutzungsanforderungen
  • Akzeptanzkriterien
Praktische Übungen: 
  • Erfordernisse (User Needs) identifizieren - Was benötigt der Benutzer wirklich?

6.1 GestaltungsprozessundErgebnisse
  • Iteratives Design - Frühes Design - Erste Entwürfe - Verfeinertes Design
  • Aufgabenmodellierung als Basis für aufgabenangemessene Interaktionen
  • Interaktionsspezifikation mit Nutzungsszenarien und Storyboards
  • Informationsarchitektur und Navigationsstruktur
  • Grundprinzipien des ‚Guten UX Designs’, Goldener Schnitt, Ästhetik
  • Wahrnehmungspsychologie - Mentale Modelle, Affordances, Gestaltprinzipien
Praktische Übungen: 
  • Formulieren von Nutzungsszenarien am Beispiel einer Mobile App / Tablet App
  • Benutzer-System Interaktion
M04. Usability Evaluierung & Testing

Usability Evaluierung 

  • Usability Test, Usability Inspektion und Benutzerbefragung unterscheiden können

Usability Test

  • Hauptaktivitäten des Usability Tests
  • Usability Tests vorbereiten, durchführen, auswerten und berichten
  • Usability Testleitfaden - Testscript
  • Formulieren von Usability-Testaufgaben
  • Usability-Testergebnisse dokumentieren und kommunizieren

Usability Inspektion & Benutzerbefragung

  • Inspektionen und Benutzerbefragungen
  • Arten der Inspektion
  • Inspektionskriterien
  • Benutzerbefragung

Praktische Übungen:

  • Kennenlernen eines Tools für Unmoderierte / Crowd Usability Tests mit Videoaufzeichnung (z.B. Rapidusertests)
  • Formulieren von Testaufgaben für einen Usability Test mit Videoaufzeichnung
  • Usability Experten Evaluation / Inspektion durchführen
U08. Übungen im Kurs
  • Unmoderierter Usability Test mit Videoaufzeichnung
  • Persona
  • Nutzungsszenario
P09. Prüfungen & Tests

Prüfung und Zertifikat „Certified UX Professional Usability Academy“

  • Prüfung zum UX Professional
  • Online Test mit ca. 40 Fragen
  • Multiple Choice Fragen 
  • Vergabe des Usability Academy-Zertifikats

Kurzinfo - Usability & UX Foundation Seminar

  • Seminarbeschreibung

    Das Seminar vermittelt alle wichtigen Konzepte für das UX Design, die Usability und die Mensch- zentrierte gestaltung zur Entwicklung, Gestaltung und das Usability Testing von Webseiten / Mobile & Tablet Apps.

    Von den Grundlagen der ISO 9241, über Nutzungskontextanalyse, Persona, Konzeption, Prototyping bis zum Usability Testing + Test + Zertifikat. Usability und User Experience unterscheiden können. Conversion Rates steigern und effiziente mobile Nutzungserlebnisse gestalten und ist für Anfänger und Neugierige geeignet.

    User Needs verstehen und Anforderungen ableiten und Gestaltungslösungen für digitale Produkte erarbeiten. 
    Der Schwerpunkt des Seminars liegt auf den praktischen Übungen. Zu allen Konzepten des Seminars - Workshops gibt es umfangreiche praktische Übungen aus den Bereichen Web / Mobile (Webapp & Native) / Tablet, TouchDesign.

    Motto des Seminars: Von der Idee über Kreativmethoden, Storyboard, hin zum interaktiven Prototypen.

    Das UX Seminar vermittelt allen Berufseinsteigern die wichtigsten Usability & UX Methoden.

    Als weiterführendes Training kann das CPUX-F Foundation Zertifikat nach den offiziellen Kriterien und dem Lehrplan des UXQB (Usability & UX Qualification Board) erworben werden. Das Seminar schließt mit dem Zertifikat der Usability Academy.

  • Zielgruppe

    • Anfänger, keine Vorkenntnisse, alle die einen Überblick zur Entwicklung digitaler Produkte & Services möchten

    • Start-ups / Web & Mobile Verantwortliche
    • Produktmanager Web, Mobile, Tablet
    • User-Interface-Designer Web, Mobile, Tablet
    • Software-Ingenieure Web, Mobile, Tablet
    • Projektleiter
    • Qualitätsmanager
    • Alle Beteiligten in Entwicklungsprojekten, die bei der Gestaltung von User Interfaces für Web, Mobile und Tabletlösungen mitarbeiten und mitreden.
    • Marketing, Web Usability, Conversion Rate Optimierung 
  • Prüfung und Zertifikate

    Test und Zertifikat „Usability Academy - UX Foundation Zertifikat“

    • Usability Foundation Test
    • Online Test mit ca. 20-25 Fragen
  • Kurskosten

    Live Onlinekurs: 795,- € * für Selbstzahler & Unternehmen

Dates - Events - Usability & User Experience (UX) Experte

There are no up-coming events

You will become part of a large community of more than 8000 UX professionals worldwide

"I found the seminar very successful overall. I also liked the design of the training as a remote/online training. I also liked the work with the digital whiteboard..."

"Trainer was very flexible and responded very well to the needs of the participants. - also remote very good working atmosphere"

"The overview PDF that expands on the complete HCD process and presents it clearly - that was really helpful..."

"Questions that could be asked at any time were always answered in detail. Working through practical tasks and the exercises together was very helpful in preparing for the exam..."

Many companies already rely on our training courses

Usability & User Experience (UX) Expert - Course Formats

Ganztagskurse
2 Module pro Tag an aufeinander folgenden Tagen

Intensives Training - passend wenn es schnell gehen muss

Vormittagskurse
An aufeinander folgenden Tagen weiterbilden zwischen 9 und 13 Uhr

Passt auch nebenberuflich oder wenn die Kinder in der Schule sind

Nachmittagskurse
An aufeinander folgenden Tagen weiterbilden zwischen 14 und 18 Uhr

Passt berufsbegleitend, nebenberuflich und für Langschläfer

modulare Kurse
Module flexibel belegen, wann es geht

Für Alle, die mit Ihrer Zeit jonglieren müssen

FAQ - Frequently asked questions
  • Is this a mass event if it's online?

    No. Normally, our courses consist of a maximum of 10-12 participants*. This offers both the advantage that our trainers can take enough time for the questions of the group, and that you can always exchange ideas and work together on the practical exercises.

    *For companies we can adjust the group size on request.

  • How does it work with the CPUX-F test?

    You can book the CPUX-F exam directly when booking the course. Then we will take care of the registration.

    The date for the exam can be chosen freely, but usually we need 3-4 days in advance to be able to make the registration. It is best to use a few days after the course for intensive preparation and not to take the exam directly afterwards.

    If you have not yet decided whether you want to take the exam, you can register for the exam yourself at a later date.

  • How do I know when which modules are taking place?

    We have a calendar in which all modules and when they take place are stored. You will receive the appropriate Zoom invitation from us via link.

  • What qualifications do the trainers of the courses bring with them?

    Our trainers are certified usability and user experience professionals. This means we have a comprehensive understanding of the content we teach you.

  • How many participants are in the course?

    Normally, our courses consist of about 2-10 participants. This offers both the advantage that our trainers can take enough time for the questions of the group, and that you can always exchange and learn together.

  • How does the course take place?

    At the scheduled times, a trainer will meet with you via Zoom and you can then work on the content together. You should find an undisturbed place with a good internet connection.

  • Which payment methods are possible?

    Payment methods:

    - On account

    - PayPal

    - MasterCard

    - VISA

    - Amex

  • How does the online training work?

    For the online training you need:

    • a fast internet access,
    • a notebook with camera
    • a microphone.

     

    - The trainer will be available via video

    - The software we use is Zoom. The routing will be exclusively Europe, North America, India and South America. Other countries have been excluded.

    - We are using V-Classroom XL & a whiteboard software.

    - There is no installation for this.

    - For Zoom and Whiteboard you will receive an invitation by email

    - There is NO additional cost to you for the online tools

  • Where do the seminars take place?

    Currently all seminars take place LIVE ONLINE

    In-house trainings are also held: This email address is being protected from spambots. You need JavaScript enabled to view it.

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